At SynchroNet, we are committed to providing quality and value to our customers. We take any disruption of our services very seriously, and sincerely apologize for any inconvenience this incident may have caused.

Thankfully this issue was quick to resolve, but it surfaced an area of our infrastructure that we do not currently include in our proactive monitoring of CLICK’s overall health. We have conducted an internal analysis of how we can prevent similar issues in the future, and will be implementing additional measures to surface potential issues before they can cause an incident.

We value every one of our customers, and look forward to continuing to provide you with the best products and services we can, every day.

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Adam Platt,

Technical Product Manager